Loki

Loki is a product we trust — we’ve tested it on ourselves first!

Loki is a ticketing system through which we have modernized the support system provided to hundreds of our clients. Each ticket entry receives a unique number and is assigned a status. Authorized personnel can check ticket statuses and the number of requests per employee, various statistics, and respond in a timely manner if a ticket hasn't been resolved. In Loki, you can also keep records of employees, issue invoices, store data on customers and suppliers, and track contract expirations.

Loki system features

• Simple ticket (record) entry, related subrecords, ticket forwarding
• Ability to add accompanying documentation (email, PDF, images, etc.)
• Notification of new tickets, status changes, subrecords, etc.
• Ticket status tracking (open, closed, in progress...)
• Tracking the number and status of tickets per employee/partner
• Knowledge base – solutions to common issues
• Centralized operation – documentation, records, statistics – all in one place
• Setting record priorities – planned, low, medium, high, critical

Benefits of the Loki system

• Cost reduction
• Easy time tracking
• Easier task prioritization
• Easier task tracking
• Simple job assignment – coordination and communication
• Transparency of documents and information

Management systems

Loki complies with all relevant management systems, including:

• ISO 9001 – Quality Management System
• ISO 14001 – Environmental Management System
• ISO 27001 – Information Security Management System
• ISO 20000 – IT Service Management System